Family values
We are a family-owned company and are committed to upholding values like trust, honesty and compassion which we were raised to believe in. This means you will be treated with courtesy and have your rights respected by us.
Money back guarantee
If you are unhappy with your decision to move into your new home and after a period of 6 months you wish to leave the village then we will resell your home and repay your entry payment in full.* You will have peace of mind knowing how confident we are that you will be more […]
Changing your mind
Should you change your mind within 15 working days of signing your occupation right agreement, then we will cancel the agreement and refund your deposit in full. This gives you the opportunity to change your mind if your circumstances change and you decide it is better if you do not proceed.
Continuity of care
We guarantee that you will be granted priority access to any Sanderson Group care facility if you so choose. You and your family can have peace of mind knowing you may access a higher level of care through a Sanderson Group care facility should you require it.
No hidden cost
There are no hidden costs when we on sell your occupation right for the home. We will provide FREE of charge the services required to on sell your occupation right for the home, ie sales, administration, marketing and refurbishment (except where there is more than fair wear and tear to the home).
No capital loss
We guarantee that the amount repaid to you will not be affected by a decline in the value of your occupation right for the home.* This gives you certainty that you will not be exposed to any capital loss on resale of your occupation right for the home, regardless of the state of the housing […]
Village contribution capped
Our village contribution fee will be capped at 30% of the entry fee. This will allow you to move to another home within the village without incurring an additional village contribution fee.
Village outgoings payment guarantee
We will not adjust the village outgoings payment by more than the CPI (consumer price index) each year, regardless of any changes to the operating costs of the village.* This gives you certainty about your living costs.